Customer Care

1. Connect With Us

At SUM5th, we believe that customer care is an extension of our design philosophy—mindful, intentional, and enduring. Whether you are seeking sizing advice or care instructions, our studio is here to support your journey.

  • Email: info@sum5th.com
  • Studio Hours: Monday - Friday, 9:00 AM - 5:00 PM PST.
  • Response Time: As a dedicated studio, we personally attend to every message within 24-48 business hours.

2. Curated Inquiries (FAQ)

Size & Fit

  • How do I find my perfect fit? Every body is unique. We provide a detailed Size Guide on each product page. If you are between sizes, we recommend considering the desired level of compression and coverage.
  • Can I try it on? We encourage you to experience the fit at home. Please wear personal undergarments during try-ons and keep the hygienic liner intact.

Shipping & Logistics

  • Where do you ship? We ship worldwide from our Los Angeles studio. Please note that international orders may be subject to local duties and taxes, which are the responsibility of the recipient.
  • How can I track my order? Once your piece has been dispatched, you will receive a shipping confirmation email with a tracking number.

Hygienic Safety

  • Why can’t I return an item without the liner? To ensure the absolute purity and health of our community, we cannot accept any swimwear that has had the hygienic liner removed or tampered with. This is our promise of quality to every woman who wears SUM5th.

3. Mindful Care (Product Longevity)

To preserve the high-quality texture and elasticity of your SUM5th pieces, we recommend the following:

  • Washing: Hand wash in cold water with mild detergent after each use to remove salt, chlorine, or sand.
  • Drying: Lay flat to dry in the shade. Avoid direct sunlight, which may cause colors to fade over time.
  • Texture Protection: Avoid rough surfaces (such as concrete pool edges) to prevent snagging the delicate fabric.

4. Wholesale & Collaborations

Wholesale Inquiries

We are always looking to partner with boutiques and retailers that share our appreciation for mindful design and high-quality craftsmanship.

  • To Apply: Please contact our team at studio@sum5th.com.
  • Please Include: Your store name, location, website, and a brief description of other brands you carry. We look forward to exploring a potential partnership.

Collaborations & Press

At SUM5th, we believe in the power of creative synergy. Whether you are a creator, photographer, or an artist who resonates with our wabi-sabi aesthetic, we would love to hear from you.

  • By Email: Reach us at studio@sum5th.com with your portfolio, media kit, or proposal.
  • By Social: For a more casual connection, slide into our DMs on Instagram @sum5thofficial.