Refund policy

1.Return Eligibility

To be eligible for a return, your item must remain in its original, pristine condition:

  • The Golden Rule (Hygienic Liners): For hygiene and safety reasons, all swimwear bottoms and one-pieces must be returned with the original hygienic liner intact and untampered with. Items with removed, repositioned, or tampered liners are not eligible for return.
  • Condition: Items must be unworn, unwashed, and free of any stains (makeup, deodorant, sunscreen) or odors (perfume, smoke).
  • Defect Reporting: Any damaged or defective items must be reported with photo evidence within 72 hours of delivery.
  • Tags & Packaging: All original tags must remain attached. Please return items in their original SUM5TH packaging whenever possible and ensure they are securely packed for transit. Items damaged in return transit due to inadequate packaging may not be eligible for a full refund.

2. Return Window

You have 14 days from the delivery date to initiate a return.

To initiate a return, please email info@sum5th.com within 14 days of delivery with your order number, the item(s) you wish to return, and the reason for your return. Once your request is approved, we will provide return instructions. Returns sent without prior authorization may not be accepted.

Once your return is approved, the item must be shipped back within 7 days of receiving the return instructions. Returns shipped after this period may not be accepted.

3. International Returns (Outside the U.S.)

  • All international orders are final sale and are not eligible for returns or exchanges. As a limited exception, SUM5TH may authorize a return only if the customer agrees to assume full responsibility for all return shipping costs, duties, taxes, carrier fees, and any other charges associated with the return. Original shipping charges, customs duties, and import taxes are non-refundable.

4. Fees & Refunds

  • Return Label Fee: If you choose to use a prepaid SUM5TH return label, an $8 return-label fee will be deducted from your refund.
  • Return Shipping: Customers are responsible for return shipping costs unless the item was confirmed to be damaged, defective, or incorrect upon arrival.
  • Refused or Undeliverable Packages: If a package is refused, unclaimed, or returned to us as undeliverable, original shipping charges are non-refundable. A $15 return-to-sender handling fee may be deducted from the refund.
  • Sale Items: Items clearly marked “Final Sale” are not eligible for return or refund. Items purchased during promotions of 30% off or more are final sale only when stated at checkout or on the applicable product page.
  • Refund Processing: Returned items are inspected within 5 business days after delivery to our returns facility. Once approved, refunds will be issued to the original payment method within 7–10 business days. Your bank or payment provider may require additional time to post the refund.

5. No Exchanges

We do not offer direct exchanges at this time. To request a different size or style, please return the eligible item for a refund and place a new order.

Promotional Gifts: If an order qualified for a complimentary gift, the gift must be returned in unused condition if the remaining order no longer meets the promotion requirements after a return. If the promotional gift is not returned, its retail value may be deducted from the refund.

A Gentle Note: Please wear undergarments when trying on swimwear and keep the hygienic liner in place. Thank you for respecting the purity of our community.